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    Shipping

    Georgia: 

    • After the payment is received all orders will be processed and shipped within 2 business days. Time increases to 3 business days for orders outside Tbilisi.
    • Inside the borders of Georgia the shipping process is lead by DHL, which requires signature of a buyer to get the product delivered.
    • If a buyer chooses not to sign the document, he/she takes the responsibility for lost or damaged item.
      If a buyer signs a document, but could not manage to get the item on time, DHL will deliver it on the second day.
    • Shipping inside  Tbilisi is free. The cost is  up to 5 USD  in other towns of Georgia.
    • It is of high importance that you state the correct and precise shipping information.
    • We will inform you if the delay occurs. Please note, that delays may arise during holidays and sale periods.
    • Each order shipped out of our office is insured until it is delivered to you.

     

     Worldwide:

    • All orders will be processed and shipped within 2 business days after receiving the payment. Warehouse will ship the order as soon as the bank clears the payment.
    • Orders are processed from Monday to Friday, from 9.00 AM to 5.30 PM CET. Orders placed during the weekend will be processed from the following Monday morning. Orders placed during festivities will be processed from the following working day.
    • Regardless of the service you choose, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by carrier and are not necessarily guaranteed.
    • It is of high importance that you state the correct and shipping information so we can avoid further difficulties.
    • We are unable to redirect orders once they are on their way to you.
    • We will inform you if the delay occurs. Please note, that delays may arise during holidays and sale periods.
    • Each order shipped out of our warehouse is insured until it is delivered to you.
    • N-DUO-CONCEPT does not take responsibility for duties and taxes applied in the country of delivery.
    • Please note: N-DUO-CONCEPT does not deliver to hotels. Please not import duties and local taxes based on the laws of the country of residence.

    You can request other express delivery service methods by emailing us at info@n-duo-concept.com