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    Returns

    Return/Exchange Procedures for customers in Georgia

    N-DUO-CONCEPT provides customers with high quality production. We make sure to make internet shopping as comfortable as possible. If a customer wants to return an item for some reason (an item is damaged, customer is not satisfied with it or wants an exchange), they can do this for the next 3 business days from the day the item gets delivered to the customer.  As for exchanges, you can exchange your item for desired size or color. All exchanges are based on stock availability. Please note, you can only exchange once per item. Do not damage a sticker with the following information: logo, code, item’s name, price, order date and time. In other case the item will not be returned. If the return time – 3 business days matches a holiday or weekend, the time will start off from the next first working day.

     

    Return/Exchange Procedures for International customers

    N-DUO-CONCEPT provides customers with high quality production. We make sure to make internet shopping as comfortable as possible.  If for any reason you are not completely satisfied with your purchase you can simply return the item(s). We are pleased to accept timely returns of item(s) in unused, unworn, unwashed and undamaged condition. Item(s) must be returned in the original packaging, including tags, boxes and pouches. Please, avoid wearing perfume/deodorant when trying on clothes. Customer can return an item for the duration of seven working days after receiving the parcel. In case your parcel is damaged, on arrival you must declare such damage before the courier. Once returning the parcel item must be declared as a returned item, do not to declare the cost. All exchanges are based on stock availability. Please note, you can only exchange once per item. 

    Please note, that you are responsible for shipping and handling expenses and they are non-refundable. You'll be provided with our shipping information via e-mail.

    In case of any questions or information regarding refunds and shipping you can e-mail us at:

    Sales@nduoofficial.com or info@n-duo-concept.com