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    Returns

    Return/Exchange Procedures for customers in Georgia

    N-DUO-CONCEPT provides customers with high quality production. We make sure to make internet shopping as comfortable as possible. If a customer wants to return an item for some reason (an item is damaged, customer is not satisfied with it or wants an exchange), they can do this for the next 3 business days from the day the item gets delivered to the customer.  As for exchanges, you can exchange your item for desired size or color. All exchanges are based on stock availability. Please note, you can only exchange once per item. Do not damage a sticker with the following information: logo, code, item’s name, price, order date and time. In other case the item will not be returned. If the return time – 3 business days matches a holiday or weekend, the time will start off from the next first working day.

     

    Return/Exchange Procedures for International customers

    N-DUO-CONCEPT provides customers with high quality production. We make sure to make internet shopping as comfortable as possible. If a customer wants to return an item for some reason (an item is damaged, customer is not satisfied with it or wants an exchange), they can do this for the next 14 business days from the day the item gets delivered to the customer.  As for exchanges, you can exchange your item for desired size or color. All exchanges are based on stock availability. Please note, you can only exchange once per item. Do not damage a sticker with the following information: logo, code, item’s name, price, order date and time. In other case the item will not be returned. 

    You have 14 days from receiving your order to return the item to the boutique. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back to the boutique in time. Please note that we can only collect returns from the same country to which your order was delivered.